INTRODUCTORY NOTE & BACKGROUND
Coverlink Micro Insurance Company is a niche micro insurer targeting the underserved markets of the Zimbabwean business and population. Founded by an ambitious and goal-driven visionary, Abel Munhande, Coverlink Micro Insurance (Pvt) Limited has transformed from its humble beginnings into a national entity, boasting of Nineteen branches nationwide, headquartered in Harare.
The company has managed to grow a large customer base over a considerably short time in existence, mainly due to the level of ethics observed and the high standards of customer care. Coverlink Micro Insurance (Pvt) Ltd aims to deliver and strives to conduct its affairs and business with honesty and in accordance with good and sound business principles, in full compliance with all applicable laws and lawful directives.
To contribute to the sustainable development of the financial and insurance sector by building market-leading businesses through our focused approach and continuous enhancement of our shareholders’ value.
Profitable growth through superior customer service, innovation, quality and commitment
OUR CORE VALUES
Coverlink Micro Insurance (Private) Limited is a value driven organisation. We surge forward, governed by our core values, namely:
We have embraced these as our guiding principles in line with best business international practice. Our values mould our behaviour towards our clients and each other
OUR CLAIMS PHILOSOPHY
Coverlink MicroInsurance is committed to diligent management of claims. This is achieved through the following:
- Empathy and speedy settlement of claims.
- Timely provision of responses and updates to clients
- A highly experienced and competent claims team
- Adherence to clearly defined and documented service delivery standards